We currently accept the following payment methods:
Wire Transfer (+$10).
You can select your payment method during checkout.
My Credit Card purchase was declined, what do I do?
Please follow the instructions below, to re-charge a declined order. Dim lights
My credit card was charged multiple times for my order, what do I do?
If you tried to place your order more than once, but the order was declined because of a credit card entry error (e.g. wrong security code), your credit card statement may show multiple authorizations. It is important to understand the difference between an authorization and an actual charge. An authorization does not emove any money from your account, it simply checks to see if the funds are available on the account. Authorizations normally are NOT printed on your official bank statement, but may be listed on your online account.
Do you offer financing?
We offer financing for US based customers only. Financing is handled by First Option Capital. Please see our financing page for more information and to apply for financing.
Do you accept orders by email?
No, we only accept online orders, phone in orders, and fax orders. International orders must be placed using our online shopping cart. We can provide you with estimates via email, but the order must be placed using one the above methods. For assistance using our online shopping cart please see our tutorial video. - Note - Credit card details should never be emailed, sent in a chat, or submitted via our ticket system. Dim lights
What shipping methods do you offer?
For US orders we offer the following shipping methods:
USPS (not insured)
FedEx Express Saver
FedEx 2nd Day
For International orders we offer the following shipping methods
FedEx International Economy
FedEx International Priority.
Do you ship internationally?
Yes, we do ship internationally with a few exceptions.
Unfortunately, due to import restrictions, we can not ship orders to Russia
Orders shipping to Singapore must have a Singapore billing address.
Orders with mis-matching billing and shipping addresses will be subject to additional verification.
International orders must be placed via our online shopping cart.
Receiver is responsible for all import fees, import fees are determined by the importing country.
Letus Direct and Letus Corporation have no control over import fees.
Do you ship via UPS or DHL?
No, we only ship via FedEx and USPS (USPS is for orders under $200 only)
Do you insure your packages?
All orders shipped via FedEx are fully insured. Orders shipped via USPS are not insured and we are not responsible for lost or damaged orders when shipped via USPS.
Do you require a signature for packages?
Orders shipped via FedEx are fully insured and will require a signature on delivery. Orders shipped via USPS do not require a signature.
Can I have orders shipped to an alternate shipping address?
Yes, however, orders with mis-matched addresses will be subject to additional verification and may delay your shipment.
Can you put a low value on my international shipment or ship my order as a gift?
No, we claim the full order value on all international shipments.
How long do orders take to ship?
Adapters and Bundles take 1-3 business days to ship
Please refer to the map below for an estimate of transit time, using FedEx Ground.
Can I have an order upgraded to a faster method or to a different address after it has already shipped?
No, after an order has been shipped we can not make any changes to shipping method or delivery address.
How much does shipping cost?
Shipping cost vary depending on your location and items ordered. To see shipping options available to you as well as cost you can simply add the products you want to your cart and begin the checkout process, after you fill in your address you will be presented with your shipping options.
Do you charge tax?
We only charge Tax for US orders shipping to the state of Kansas. International orders will be subject to any import taxes/duties for your country. You will need to contact your countries tax/customs office for more information on import fees.
Do you offer a trade in or trade up program?
We do not offer any sort of trade in program.
Do you sell used or demo equipment?
We do not sell used or demo equipment, however many Letus users buy and sell used equipment in our forum in the Marketplace section.